Client Relations Representative

Status: Full time/Part time

Location: Inland Empire / Orange County

Experience: 2 or 4 year college degree or equivalent experience in a health related field



JOB SUMMARY:


Provides customer service support and maintenance for existing accounts, capturing new accounts, and ensuring the best possible service is given to our clients.



SPECIFIC DUTIES AND RESPONSIBILITIES:


  • Develop new business opportunities through field work and sales networking
  • Perform proactive telephone and field calls to established/assigned accounts including: reviewing employer account. Reviewing level of client satisfaction with center performance and staff services, inventorying employer supplies (authorization forms, wall posters, trinkets)
  • Insures client protocols are kept current and accurate.
  • Conduct lunch meetings
  • Handle quality control issues in a timely response and a professional manner.
  • Report problems and client feedback to upper management for follow up and resolution.
  • Presenting our clinic to existing and prospective clients with tours and presentations of our services.
  • Participate in quarterly sales meetings, special functions, and other company events.
  • Converting previous customers to active accounts by overcoming objections.
  • Maintenance calls to prospective accounts acquired through field work and sales networking.
  • Meet specific objectivities & goals regarding client contact (maintenance calls as well as calls to prospective clients).
  • Perform account maintenance by visiting and maintaining good communication with new and existing clients.
  • Create personal client objectives and provide accountability to upper management on a weekly and monthly basis.
  • Maintain knowledge of all company programs, services and resources available to clients.
  • Maintain an inventory of current marketing supplies and materials


SCOPE:


Approximately 40% of the work will be done in the office, the remainder is field work. A basic understanding of the healthcare industry is required.



REQUIREMENT:


  • Previous Customer Service/Sales experience
  • Must have a professional appearance and above average interpersonal skills
  • Excellent verbal and written communication skills.
  • Possess strong negotiating and customer service skills.
  • Ability to use Computer applications such as Word, Excel.
  • Reliable vehicle with a valid drivers license and current insurance.

Please download the application and send